FAQ
When you’re choosing a courier service, it’s only natural to have a few questions. At Fast UK Group Ltd, we understand the importance of trust, reliability, and clear communication — and our team is always here to help.
How fast can you collect my parcel in Birmingham?
We aim to collect within 60 minutes of your booking, depending on your location. Just let us know where you are and we’ll confirm the earliest pickup slot.
Do you offer urgent courier services overnight?
Yes — Fast UK Group Ltd provides nationwide same day delivery. Once we’ve collected your item, it goes direct to its destination with no unnecessary stops.
Is my delivery insured?
Absolutely. All deliveries are fully insured, giving you peace of mind from collection to drop-off.
Can I send urgent items outside working hours?
Yes, we operate 24/7, including evenings, weekends, and bank holidays. Whether it’s last-minute or time-critical, we’re ready when you need us.
What can I send with Fast UK Group Ltd?
From important documents to large, heavy items or fragile goods, we handle a wide range of shipments. Just let us know what you’re sending and we’ll arrange the most suitable vehicle.
Can I track my delivery?
Yes. Our couriers provide real-time updates, so you’ll know exactly where your parcel is and when it’s delivered.
Do I need to package my item a certain way?
We always recommend using secure, protective packaging — especially for fragile or high-value items. If you’re unsure, let us know what you’re sending and we’ll advise on the best way to keep it safe in transit.
Can I book a courier in advance?
Yes, you can schedule a pickup for a future date or time that suits you. Whether it’s a one-off job or a regular booking, we’ll make sure it’s sorted.
Do you handle business deliveries?
Absolutely. We work with businesses of all sizes — from one-off urgent jobs to regular scheduled collections. Whether you need parts delivered, contracts signed, or stock moved, we’ve got you covered.
What types of vehicles do you use?
Our fleet includes small vans, large vans, and specialist vehicles, so we can accommodate everything from small parcels to larger freight.
Can I set up an account for regular bookings?
Yes — if you need a regular courier partner, we’d love to help. We offer flexible account options with priority booking and dedicated support.
How do I get a quote?
Just give us a call or use our quick online form — we’ll give you a clear, no-obligation quote based on your specific delivery needs.
Get your same day parcel collected in an hour or less, whether you’re booking a delivery for today or any time in the future. Seven days a week, 365 days a year.
Real-time online tracking and in-flight status notifications allow you to keep an eye on your collection or same day courier delivery from the moment you book.
Select the vehicle suitable for the type of delivery you want to send. Plus, if you’re in London you can book an even speedier bike courier or an eco-friendly cargo bike delivery.
Whether you need business or personal bookings, single or several items, one stop or multiple drops, our same day delivery service is on hand to help